# One _operating system_. Every part of your practice. Suno replaces the patchwork — your OMS, your scheduler, your inventory tool, your marketing app, your billing software, your scribe — with one AI-native platform built for hearing care and speech-language pathology practices, down to the smallest detail. ## Three pillars ### Run the practice. Document the visit. _Grow the business._ ### Run the practice The control center for everything that defines your business. - **Scheduling** & intake - **Inventory** & serialized devices - **Billing** — claims, ERA, payments - **Suno Collect** - **Multi-location** & team roles ### Document the visit From audiogram to physician letter — drafted as you work. - **Ambient AI Scribe** → SOAP notes - **Audiology reports** with auto-summary - **Noah ES Sync** — testing flows in, in real time - **Chart notes** & intake forms - **Audiogram-driven** diagnosis pipeline ### Grow the business Every patient interaction turned into measurable revenue lift. - **Two-way SMS** & email - **Suno Voice** — calls & texts, one number - **Marketing automation** & recall - **Suno Leads** — in beta - **Google Reviews** end-to-end - **Practice intelligence** dashboards ## Scheduling & Intake ### Calendars that respect _how clinics actually work_. ### Simplify scheduling and _reduce wait times_. Multi-provider, multi-location, multi-room. Respects Hearing Care professional preferences, room constraints, and patient history. Digital intake forms patients actually complete on their phone before they walk in. - **Online booking** Embed on your site or share a direct link - **Telehealth-aware** Generate join links automatically; send to patient - **Custom intake forms** Pre-visit questionnaires, signed and stored on the chart Today's schedule · Dr. Reyes Wed, March 12 - 9:00 **Rosa Pérez** New patient · hearing test Booth 2 - 10:30 **James Drummond** Fitting · Phonak L90 Booth 1 - 11:15 **Evan Lee** Follow-up · 2 wk post-fit Booth 2 - 13:00 **Carol Singh** Cerumen mgmt · L & R Booth 1 - 14:30 **Maya Patel** Telehealth · Phonak troubleshoot Remote ## Inventory ### Every device. Every status. _One source of truth._ ### Hearing aid inventory you can _actually trust_. Serial-level tracking from procurement to fitting to repair to return. Automated reorder points. Low-loss workflows. Multi-location stock transfers in seconds. - **Serial-level tracking** Know exactly where every device is in your pipeline - **Automated reorder points** Never run out of the colors and models your patients want - **Multi-location stock** Transfer between clinics in seconds. One inventory, many sites. **Inventory · Right ear · L90 tier** 234 devices tracked - PR9 **Phonak Audéo Lumity** Sand beige · L90 · Right Stock **12** Healthy - SI7 **Signia Pure Charge&Go** Graphite · IX 7 · Pair Stock **3** Low - OT5 **Oticon Real** Chroma beige · 1 · Right Stock **27** Healthy - RX2 **ReSound Nexia** Silver · 9 · Pair Stock **8** Awaiting fit ## Communications ### Every way your patients reach you, _on the chart_. ### Four channels, _one thread_. Two-way SMS, email and eFax come with every plan — reminders, confirmations, recall sequences, review prompts and referrals, all landing on the patient's record. Add **Suno Voice**, and the phone moves onto that same timeline. - **Two-way SMS & email** In every plan — shared assignable inbox, YES/NO confirm parsing, campaigns, and 100K+ Google reviews generated to date - **Suno Voice — the phone system** Add-on. Incoming-call patient card, one number for calls and texts, AI transcripts and summaries - **eFax in and out** In every plan — send from any chart; inbound faxes assign to a patient and file themselves Incoming call · (914) 555-0132 Suno Voice MH **Margaret Henley** Patient for 6 years · she/her · 74 Open chart → Next: Fitting follow-up · Thu 2:00 PM Balance $180 Hearing aid wearer ## Practice Intelligence ### Seven executive dashboards. _Zero spreadsheets._ ### See your practice _in real time_. Finances, Devices, Marketing, Scheduling, Staff, Provider Home, Practice Usage. Each dashboard pulls from the same source of truth the billing and inventory engines use — so the numbers always reconcile. - **Run live, not in autopsy** Schedule utilization, revenue per visit, fitting velocity - **Provider-level detail** Per-provider revenue, binaural rate, close rate - **Natural-language queries** Ask "why are conversions down at Denver?" and get a chart back ## Suno Collect ### Recover the A/R you used to _write off_. ### Your _A/R agent_ for the follow-up nobody wants (or has time) to do. Most practices leave patient balances uncollected because follow-up is time-consuming. Suno Collect automates the process and makes it easy for patients to pay. - **Flexible outreach** Choose the follow-up approach that fits your practice. - **Easy payments** Give patients a simple way to pay. - **Dispute handling** Keep disputed balances from unnecessary follow-up. Suno Collect · active cadences 34 patients · $18.4K outstanding - $ **Jane Whitaker** 21 days past due · $842.00 Step **2/4** Pay-link sent - $ **Robert Chen** 14 days past due · $1,240.00 Step **1/4** Reminder sent - $ **Linda Akamura** 35 days past due · $612.00 Step **3/4** Letter queued ## Team Collaboration ### Keep your team _aligned_. ### Built-in team chat and _task management_. With Suno, collaboration becomes effortless. Real-time chat lets your staff instantly share updates, while task management tools help you assign responsibilities and track progress across your team. Whether you're running a single office or multiple locations, everyone stays connected and accountable. - **Real-time team chat** Share updates instantly — no more sticky notes or hallway handoffs - **Task management** Assign responsibilities, set due dates, track progress - **One clinic or many** Cross-location channels keep the whole group on the same page Team · #front-desk 3 tasks open Mr. Drummond's L90s arrived — checked in and on the shelf. Can someone confirm his fitting tomorrow? Maya · 9:42 AM Confirmed via text just now. He's bringing his old aids for trade-in. Dr. Reyes · 9:51 AM ✓ **Order ear impressions — Rosa Pérez** Assigned to Maya · due today Task **1/3** Done ## Mobile ### Your practice. In your pocket. ### Native apps for _iOS and Android_. Schedule on the go. Scan and upload documents between fittings. Message patients from the parking lot. Glance at today's metrics before you walk in. - **Two-way patient messaging** Inbox, replies, attachments — all from your phone - **Document scanner** Insurance cards, IDs, intake forms — straight to the chart - **Real-time schedule + metrics** Today's appointments, today's revenue, today's reminders Hi, _Maya_ Wed · 14 patients today 14 Patients $4.2K Revenue - **10:30** · Mr. Drummond — Fitting - **11:15** · Rosa Pérez — Test - **13:00** · Evan Lee — Follow-up ## Integrations ### Plays nicely with the _tools you already use_. #### Noah Noah ES integration: testing done in Noah appears in Suno in real time, and patient demographic updates made in Suno sync back to Noah. #### QuickBooks Keep QuickBooks Online in sync with Suno. Your financials stay up to date without manual entry. #### ClaimMD Submit, track, and reconcile electronic claims and ERAs directly inside Suno. No more swivel-chairing between systems. #### Documents & fax HIPAA-compliant document storage, fully integrated with patient charts. Secure fax in and out is powered by Documo. #### Darwill Trigger direct-mail campaigns from Suno workflows. Birthday cards, recall letters, win-back postcards — orchestrated. Smart, simple, Suno ## See the platform in _your clinic_.