Grow your practice — Suno
There are three ways a practice grows. Suno runs all three.
Patients you've seen come back. New patients find you. Both get the care they need. Suno brings it all together inside the chart your team already uses — and shows you what's driving results.
Growth, last 90 days Cedar Grove Audiology
Patients returned Recall & reactivation - 96
New patients seen Web, referral & reviews - 43
Revenue attributed Credited to the message that caused it $-112,414
Every campaign, every channel, every clinic.
01 Come back
The thousand patients already in your database who stopped coming in. Recall & reactivation ↓
02 Come in
Online booking, physician referrals, reviews — and the report that counts them. New patients ↓
03 Worth more
Second ears, upgrades, renewals, and the close rate behind them. Revenue per patient ↓
01
Reactivation & recall
Your next hundred patients are already in your database.
A lost-to-follow-up list runs a thousand patients or more per provider. They didn't leave for a competitor — their aids aged, their warranty lapsed, nobody called. Suno makes the call. Fifteen campaigns ship ready to switch on, run daily, and stop the moment a patient books.
- 01 Campaigns that ship ready Birthday, annual and 3-year evaluations, clean and check, warranty and service-plan expiry, purchase follow-ups. Turn one on, edit the message, done.
- 02 Custom audiences, built from the chart Hearing aid age, warranty status, last visit, last outcome, payer type, clinic. Or filter any report into an audience and send a one-off email.
- 03 It picks the channel that will reach them No mobile on file, the email goes. No email, the text goes. Nobody is skipped for a blank field.
- 04 A call-back list for the ones who need a person Shared and practice-wide, with reasons and outcomes — not a sticky note on somebody's monitor.
Active campaigns · last 30 days
| Campaign | Sent | Booked | Revenue |
|---|---|---|---|
| Annual Hearing Evaluation | 1,284 | 96 | $184,300 |
| Warranty Expiration | 412 | 38 | $91,750 |
| 3-Year Evaluation | 660 | 44 | $78,200 |
| Clean and Check | 908 | 51 | $12,400 |
On hover · trailing twelve months
$1.42M Annual Hearing Evaluation · attributed revenue
And you find out what it earned Every campaign carries sent, booked and revenue for the last thirty days, with a twelve-month view on hover. Suno credits each sale to the last message before the patient booked — so you know which recall to run again.
02
New patients
New patients are the number most practices can't see.
Most owners can tell you how many new patients they saw last month. Ask what share of the schedule that was and where they came from — and it's a spreadsheet nobody's touched since March.
New Patient Appointments Report
New Patient Appointments · Jul 1 – Jul 31
New patients seen
128
Jul 1 – Jul 31, 2026
Share of seen appointments
34%
128 of 376 seen appointments
By appointment type
- Hearing Evaluation 69 · 54%
- Consultation 35 · 27%
- Tinnitus Eval 15 · 12%
- Other 9 · 7%
By who booked them
- Web Scheduler 52 · 41%
- D. Reyes 37 · 29%
- Front desk 27 · 21%
- Other 12 · 9%
Count them properly, for the first time.
One row per new patient, for any period you pick — their first visit where they were actually seen, so a cancellation never burns their "new" status.
- 01 New patients seen, and their share of the schedule
- 02 By appointment type Which door they came through.
- 03 By who booked them Including the web scheduler, not just staff names. Filter by clinic, provider or referral source; export to CSV.
Web Scheduler & deposits
Be bookable at nine on a Sunday night.
Around forty percent of online bookings happen when the phones are closed. Suno gives you a hosted page and a copy-paste embed — one per clinic, in your brand colours. Bookings land on the calendar, tagged Web Scheduler in the New Patient report.
- 01 A link and an embed per clinic In your accent and background colours, so it looks like your website.
- 02 Only the openings you can honour Hide providers with no availability, and control which types are bookable online at all.
- 03 Per-clinic booking notifications A booking at one location emails that location.
And a deposit, if you want one
No-shows run near eighteen percent, worst among first-timers who booked at midnight. Turn on a deposit for any bookable type and the patient pays to hold the slot.
Revenue per patient
More patients is one way to grow. It isn't the cheapest one.
Fit one ear instead of two and you're leaving revenue on a patient you already paid to acquire. It never shows up as a lost sale — it shows up as nothing at all. Suno makes it visible.
- 01 Close rate and binaural rate, per provider Beside the revenue they generated — to find the person everyone else should learn from.
- 02 Warranty and service plan expiry as campaigns The renewal conversation before the coverage lapses, not after.
- 03 Purchase follow-ups, day one to week twelve Fit satisfaction is a retention lever and a referral lever at once.
- 04 Open opportunities in one list Everyone who was quoted and hasn't decided.
By provider · last quarter
| Provider | Close rate | Binaural | Revenue |
|---|---|---|---|
| D. Reyes | 68% | 91% | $248,100 |
| K. Boateng | 61% | 84% | $196,400 |
| S. Mirza | 54% | 62% | $141,900 |
| J. Halvorsen | 49% | 58% | $118,750 |
Open opportunities
37 Quoted, undecided — worth an estimated $214,000
Awaiting decision 20
Declined, revisitable 11
No answer 6
03
Everything above starts once they're a patient.
There's a stage before that. The form fill at eleven at night. The call nobody picked up. Right now it lives in a different tool, or in nobody's tool at all.
Suno Leads closes the gap: one inbox for every enquiry, drip campaigns that follow up until somebody answers, and landing pages without a developer. Convert a lead to a patient in one click, chart already filled.
Leads by source · booked appointments
- Google Ads 48
- Website form 34
- Facebook 20
- Referral 12
- Walk-in 6
Growth isn't a campaign you run in March. It's what your software does every day.
Every practice knows the three levers. What they don't have is the thing that pulls them — then tells you, in dollars, which one was worth repeating.