# AI that's _part of the work_, not added on top.

Not a chatbot bolted onto an old database. Because Suno's AI is connected to the same charts, schedules, and audiograms your team already works in, it _actually understands_ the encounter — and gets more useful the more your clinic uses it.

## The Suno AI Suite

### An _AI suite_ built into the operating system.

#### Suno Scribe

Ambient AI Scribe

Listens to the encounter, generates structured SOAP notes, attaches them to the chart.

#### Suno Collect

A/R recovery, on autopilot

Enrolls overdue balances automatically and runs multi-channel cadences with built-in dispute handling.

#### Suno Leads

Inbound lead qualification

Engages, scores, and books inbound leads from your website and ads — 24/7, with full handoff to staff.

#### Suno Coach

### Coming soon

#### Suno Concierge

### Coming soon

#### Suno Relay

AI on every phone call — **Suno Voice**, our built-in phone system, transcribes and summarizes every practice call, labeled by speaker, on the patient's chart.

### Suno _Scribe_

An AI clinician in every room.

Scribe listens to the encounter in real time, distinguishes speakers, and generates structured SOAP notes attached directly to the chart. So Hearing Care professionals never go home with a stack of charting to finish.

01

**Knows who's speaking** Transcripts clearly separate what the provider said from what the patient said — accurate even with hearing-aid feedback in the room

02

**Structured SOAP output** Subjective, Objective, Assessment, Plan — formatted to your clinic's template

03

**Auto-attached to the chart** No copy-paste. No reformatting. Signed in two clicks.

04

**Audit-grade audio retention** Encrypted recordings retained per your clinic's HIPAA retention policy

**SOAP · Generating**

**S:** Pt reports difficulty in noise (book-club setting). Improved quiet listening since fitting.

**O:** Bilateral fit Phonak Audéo Lumity L90, 14d post-fit...

### Suno _Collect_

The follow-up nobody wants, done for you.

Most practices write off 15–20% of patient A/R because chasing balances is operationally painful. Suno Collect enrolls every overdue sale automatically, runs a multi-channel cadence (SMS → email → printed letter → escalation), and gives patients a one-click pay-by-link checkout.

01

**Auto-enrollment** Every overdue invoice enrolled at the day threshold you set

02

**Three cadence levels + custom** Passive · Moderate · Aggressive — or build your own day-offset rules

03

**Pay-by-link** Patients pay from a secure link — no login needed

04

**Built-in dispute workflow** Open dispute auto-pauses outreach. Never email a patient who's already raised a concern.

### Suno _Leads_

Never miss an inbound again.

Inbound leads from your website, your ads, and your social channels — engaged, qualified, and booked, 24/7. Suno Leads has a real conversation with each prospect, captures the right intake info, scores intent, and hands warm leads to your front desk with full context.

01

**Multi-channel capture** Web chat, SMS, Facebook, Google Business — all into one inbox

02

**Conversational qualification** Asks the right questions, captures insurance, hearing history, urgency

03

**Real-time scoring** Hot leads escalated to a human; warm leads booked into next-available slot

04

**Full handoff context** Conversation transcript + scored intent + suggested next action

### Suno _Coach_

A second set of ears in the appointment.

Coming soon. Want an early look? Book a demo and we'll show you.

### Suno _Concierge_

Ask the app what you'd ask a coworker.

Coming soon. Want an early look? Book a demo and we'll show you.

### Suno _Relay_

Every call answered — even when nobody's free.

Built on Suno Voice, our integrated phone system: Relay picks up after-hours and overflow calls, takes messages, and books appointments — and every AI-answered call lands in the same call log with a transcript and summary. Coming soon. Want an early look? Book a demo and we'll show you.

## See the agents work in _your clinic_.

Book a 30-minute demo. Watch a live SOAP note generate in real time — and see the AI suite working on your clinic's actual workflow.